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COU Coursera

AI-Powered Customer Success

4.221 students enrolled
Transform customer success through AI integration in this comprehensive program covering Voice of Customer practices, generative AI applications, retention strategies, and automated support systems. Learn to leverage cutting-edge technologies like ChatGPT, Claude, and custom AI models to enhance customer experiences, streamline operations, and drive measurable business outcomes through hands-on projects and real-world applications.
CERTIFICATEKatılım Sertifikası
FORMAT100% Online
DURATION1 ay

What you'll learn

  • Continuous Improvement Process
  • Customer experience improvement
  • Communication
  • Culture Transformation
  • Product Improvement
  • Data Collection
  • User Feedback
  • Surveys
  • Customer Analysis
  • Customer Service
  • Case Studies
  • Customer Insights

Course Content

8 topics
  1. Kurs 1 Voice of the Customer (VoC): Enhancing Experiences
  2. Kurs 2 GenerativeAI for Customer Success
  3. Kurs 3 Improving Customer Retention
  4. Kurs 4 AI for Customer Experience with Chatbots and Analytics
  5. Kurs 5 Fundamentals of Customer Acquisition Management
  6. Kurs 6 GenAI for Customer Support
  7. Kurs 7 GenAI for Customer Service Teams
  8. Kurs 8 Designing a Customer Support Chatbot Using Flowise

Details

  • ProviderCoursera
  • TypeCourse
  • CategoryBusiness & Management
  • LevelIntermediate
  • Duration1 ay
  • LanguageEnglish

Öğrenenlerimiz ne diyor?

Türkiye'nin yüz akı üniversitelerince hazırlanan; akademik doyuruculuğa sahip eğitim içeriklerinin, etkileşimli videolarla bir araya getirildiği bir üniversiteden eğitim almak istiyorsanız doğru yerdesiniz.
Ramazan Bölükbaşı
Çok yoğun programı olan öğrenciler için büyük bir fırsat. Bir şeylerin gelişmesi değişmesi için çabalamalıyız.
Melis Gülsar
Hızlı desteği ve üst düzey hizmeti ile Campus Online ve Sosyal Medya Sertifika Programı hizmeti sağlayan Adnan Menderes Üniversitesine sonsuz teşekkürlerimi sunuyorum.
Nazif Bayram

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