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AG Alex Genadinik

Customer Service, Customer Support, Customer Experience

906 students enrolled
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every single customer support and customer service interaction. Also learn how to create a customer experience that delights clients and turns them into long-term customers.
CERTIFICATEKatılım Sertifikası
FORMAT100% Online
DURATION3 ay

What you'll learn

  • Customer Service
  • Service Management
  • Customer Retention
  • Personalized Service
  • Client Support
  • Customer Inquiries
  • Customer Support
  • Customer experience improvement
  • Customer Engagement
  • Service Recovery
  • Client Services
  • Customer Relationship Building

Course Content

11 topics
  1. Kurs 1 2026 Introduction To Customer Service & Customer Support
  2. Kurs 2 Customer Service With ChatGPT And By Creating A Custom GPT
  3. Kurs 3 Dealing With Angry Customers In Customer Service
  4. Kurs 4 ADVANCED Emotional Intelligence
  5. Kurs 5 Empathy In Customer Service To Make Customers Feed Cared For
  6. Kurs 6 Converting Users Into Brand Advocates And Champions
  7. Kurs 7 Active Listening For Professionals
  8. Kurs 8 Scientific Research: Body Language, Non-Verbal Communication
  9. Kurs 9 Delivering Bad News To Customers During Customer Service
  10. Kurs 10 Customer Experience: How To Delight Customers
  11. Kurs 11 Using Surveys To Improve Your Customer Service

Details

  • ProviderAlex Genadinik
  • TypeCourse
  • CategoryBusiness & Management
  • LevelBeginner
  • Duration3 ay
  • LanguageEnglish

Öğrenenlerimiz ne diyor?

Türkiye'nin yüz akı üniversitelerince hazırlanan; akademik doyuruculuğa sahip eğitim içeriklerinin, etkileşimli videolarla bir araya getirildiği bir üniversiteden eğitim almak istiyorsanız doğru yerdesiniz.
Ramazan Bölükbaşı
Çok yoğun programı olan öğrenciler için büyük bir fırsat. Bir şeylerin gelişmesi değişmesi için çabalamalıyız.
Melis Gülsar
Hızlı desteği ve üst düzey hizmeti ile Campus Online ve Sosyal Medya Sertifika Programı hizmeti sağlayan Adnan Menderes Üniversitesine sonsuz teşekkürlerimi sunuyorum.
Nazif Bayram

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