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KS Kennesaw State University

Customer Centricity with Professor Jagdish Sheth

1.295 students enrolled
This is a master class in Customer Centricity. Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, guides you through proven strategies and practical steps for implementing customer centricity practices into your business. Professor Sheth shares wisdom and insight from decades of experience, years of research, and recommendations from multiple senior industry leaders to help grow your business and cut costs by keeping the customers you have by creating a customer centric culture.
CERTIFICATEKatılım Sertifikası
FORMAT100% Online
DURATION1 ay

What you'll learn

  • Customer Engagement
  • Customer Relationship Management
  • Culture Transformation
  • Organizational Structure
  • Cost Accounting
  • Loyalty Programs
  • Innovation
  • Brand Loyalty
  • Customer Advocacy
  • Strategic Marketing
  • Value Propositions
  • Customer Insights

Course Content

4 topics
  1. Kurs 1 Customer Centricity as Competitive Advantage - Jagdish Sheth
  2. Kurs 2 How to Become a Trusted Advisor with Jagdish Sheth
  3. Kurs 3 Managing Customer Expectations with Jagdish Sheth
  4. Kurs 4 Strategies for Planned Social Change with Jagdish Sheth

Details

  • ProviderKennesaw State University
  • TypeCourse
  • CategoryBusiness & Management
  • LevelBeginner
  • Duration1 ay
  • LanguageEnglish

Öğrenenlerimiz ne diyor?

Türkiye'nin yüz akı üniversitelerince hazırlanan; akademik doyuruculuğa sahip eğitim içeriklerinin, etkileşimli videolarla bir araya getirildiği bir üniversiteden eğitim almak istiyorsanız doğru yerdesiniz.
Ramazan Bölükbaşı
Çok yoğun programı olan öğrenciler için büyük bir fırsat. Bir şeylerin gelişmesi değişmesi için çabalamalıyız.
Melis Gülsar
Hızlı desteği ve üst düzey hizmeti ile Campus Online ve Sosyal Medya Sertifika Programı hizmeti sağlayan Adnan Menderes Üniversitesine sonsuz teşekkürlerimi sunuyorum.
Nazif Bayram

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