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SB State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.
CERTIFICATEKatılım Sertifikası
FORMAT100% Online
DURATION5 hafta

What you'll learn

  • Meaning, concept, and significance of Customer Centricity
  • Deriving a Customer-Centric Value Proposition
  • Need for Customer Centricity
  • Aligning a Customer Centric Approach to Customer Life-Cycle
  • Overcoming challenges to Customer Centricity
  • Habits of a Customer Centric Organization
  • The Value and Benefits of being Customer Centric
  • Achieving customer-led growth via Customer Centricity
  • Customer Centricity for Financial Services
  • Patterns of Customer Centric Banking

Details

  • ProviderState Bank of India
  • TypeCourse
  • CategoryBusiness & Management
  • LevelBeginner
  • Duration5 hafta
  • LanguageEnglish

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Ramazan Bölükbaşı
Çok yoğun programı olan öğrenciler için büyük bir fırsat. Bir şeylerin gelişmesi değişmesi için çabalamalıyız.
Melis Gülsar
Hızlı desteği ve üst düzey hizmeti ile Campus Online ve Sosyal Medya Sertifika Programı hizmeti sağlayan Adnan Menderes Üniversitesine sonsuz teşekkürlerimi sunuyorum.
Nazif Bayram

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