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Customer-Centric CRM Strategy and Management

1.334 students enrolled
The Customer-Centric CRM: Navigating Customer Relationships Specialization equips learners with the strategic knowledge and practical skills to manage and enhance customer relationships effectively. Through a structured, case-based approach, learners explore CRM fundamentals, analyze customer lifecycles, design strategic blueprints, and implement automation tools. This hands-on program bridges theory and practice, helping professionals create data-driven, value-focused CRM systems that improve acquisition, retention, and long-term loyalty across marketing, sales, and service domains.
CERTIFICATEKatılım Sertifikası
FORMAT100% Online
DURATION1 ay

What you'll learn

  • Customer Relationship Management
  • Customer Retention
  • Marketing Automation
  • Customer Acquisition Management
  • Data-Driven Marketing
  • Brand Loyalty
  • Value Propositions
  • Automation
  • Portfolio Management
  • Customer experience improvement
  • Customer Success Management
  • Customer Analysis

Course Content

3 topics
  1. Kurs 1 CRM: Analyze, Apply & Optimize Customer Success
  2. Kurs 2 CRM Strategies: Analyze, Design & Implement
  3. Kurs 3 Customer Relationship Management with Case Study

Details

  • ProviderEDUCBA
  • TypeCourse
  • CategoryMarketing & Sales
  • LevelBeginner
  • Duration1 ay
  • LanguageEnglish

Öğrenenlerimiz ne diyor?

Türkiye'nin yüz akı üniversitelerince hazırlanan; akademik doyuruculuğa sahip eğitim içeriklerinin, etkileşimli videolarla bir araya getirildiği bir üniversiteden eğitim almak istiyorsanız doğru yerdesiniz.
Ramazan Bölükbaşı
Çok yoğun programı olan öğrenciler için büyük bir fırsat. Bir şeylerin gelişmesi değişmesi için çabalamalıyız.
Melis Gülsar
Hızlı desteği ve üst düzey hizmeti ile Campus Online ve Sosyal Medya Sertifika Programı hizmeti sağlayan Adnan Menderes Üniversitesine sonsuz teşekkürlerimi sunuyorum.
Nazif Bayram

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