Leading Through Communication, Coaching, and Trust

Managers build leadership credibility primarily through communication and interpersonal interaction. Teams rely on managers to provide clear expectations, guide discussions, offer constructive feedback, and handle workplace challenges with professionalism. This course introduces the communication and coaching practices that support effective team leadership. Learners examine how managers conduct structured meetings, deliver feedback conversations, support employee development, and respond to difficult interpersonal situations. Throughout the course, learners apply their skills in realistic workplace scenarios, using digital tools such as Microsoft Teams, Outlook, and OneNote to communicate and collaborate. By the end of the course, learners understand how communication clarity, emotional awareness, and constructive coaching practices help managers build trust and guide productive team interactions.