Engagement & Feedback Optimization

Engagement & Feedback Optimization equips managers, HR business partners, and people operations professionals with the tools to monitor, analyze, and improve team health using data. You'll analyze Microsoft Viva Insights engagement dashboards to identify burnout drivers—after-hours work spikes, meeting overload, declining 1-on-1 frequency—and create structured action plans with measurable targets and quarterly pulse survey tracking. You'll build a multi-source feedback system that aggregates data from 15Five, Teams, and Cultivate into unified Power BI dashboards, giving you a complete view of manager feedback patterns. And you'll configure custom Viva Insights queries to answer specific organizational questions, export results to Power BI for business unit segmentation, and evaluate workplace pilots—like "meeting-free Wednesday"—using rigorous pre/post analysis. A portfolio project at the end of the course integrates all three skill areas into a data-informed engagement strategy ready for executive review.